CRM Operations Specialist - AI Training

Job Description

micro1 is hiring 100 CRM Operations Specialists for a customer project combining CRM and sales operations expertise with AI training and evaluation.

You'll review AI-generated outputs related to CRM workflows, sales processes, and automation, analyze CRM data, and provide expert feedback based on real-world business practices.

Previous paid human-data experience supporting AI training is required for this project.

What You'll Do

Evaluate AI-generated responses involving CRM workflows, sales processes, and automation logic.

Review and annotate CRM records, data, and user interactions.

Assess whether AI outputs reflect real-world CRM and sales operations practices.

Apply project guidelines and rubrics when rating or ranking model responses.

Flag cases that fall outside existing project guidelines.

Develop realistic CRM and sales scenarios to support AI training.

Document sales operations workflows, pain points, and opportunities for process improvement.

Provide clear and actionable feedback to project and model development teams.

Help maintain high standards for CRM data quality and operational accuracy.

Requirements

3+ years of hands-on CRM and sales operations experience.

At least 2 years of direct experience working with CRM platforms.

Strong experience with Salesforce or HubSpot; deep expertise in either platform is sufficient. Comparable CRM experience may also be considered.

Ability to optimize sales processes, implement automations, and maintain CRM data integrity.

Strong analytical skills and attention to detail.

Experience working with complex business workflows and process mapping.

Previous paid human-data experience supporting AI training is a firm requirement. This can include annotation, data labeling, RLHF, AI response evaluation, model evaluation, or rubric-based grading.

Strong written and spoken English at B2 level or above.

Reliable internet connection.

Availability to begin promptly.

Regularly using tools such as ChatGPT in your work does not count as the required paid AI training experience.

Additional Tools & Experience

Experience with any of the following is highly valued:

Close, Apollo, Salesloft, Intercom, Freshdesk, Shopify, Crayon, or ClickFunnels.

Experience as a software or QA engineer working with CRM integrations, automation, data migrations, or CRM logic testing is also a plus, but not required.

Contract & Compensation

This is a remote contractor opportunity with 100 openings.

Compensation is advertised at $28-$92 per hour.

Skills & expertise

CRM

Salesforce

Sales Operations

AI Evaluation

Process Automation